Question 1

What is the minimum age to rent your Tesla?

Accepted Answer

That depends on the specific vehicle you choose.   For the 2019 Model 3 (Conveyance) you must be at least 21 years old to book.  For all other vehicles in our fleet, you must be at least 25 years old to book.

Question 2

What do I need to book a car with you?

Accepted Answer

When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for every future road trip, business trip, and family vacation!

Question 3

Do I need a credit card to rent a Tesla?

Accepted Answer

Our booking platform accepts the following forms of payment issued in the primary guest’s name:  Most credit cards issued by major financial institutions, including American Express and Discover Non-temporary debit cards with a Visa or Mastercard logo that are linked to a checking account.  Includes debit cards from online banks, such as Chime, Ally, and others Doesn’t include reloadable debit cards such as Simple, Chase Liquid, or EDD

Question 4

Do I need my own insurance to rent your Tesla?

Accepted Answer

No, you don’t need personal insurance coverage to book a car on Turo in the US, although you may use your own if you wish.  You can choose between two protection plans — Premier, Standard — to get the level of coverage that’s right for you.

Question 5

Can other people drive the car I rented?

Accepted Answer

Yes, multiple guests can drive the car you book with us, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges.  We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress. All drivers must have a valid driver’s license and meet the verification requirements for the car you’ve booked.

Question 6

What happens if I have an accident or need assistance?

Accepted Answer

We are available to you 24/7 via phone or text messaging during your trip.  In case of emergency on the road: - if you have included access to the Tesla app on your reservation, you can use the app to contact Tesla Roadside assistance - if you do not have Tesla app access, you can contact us directly and we can arrange for roadside assistance for you.

Question 7

Do I need to recharge the car before returning it?

Accepted Answer

Yes - please recharge the vehicle to approximately the same level it was when it was delivered to you.   Recharge fees will apply if the vehicle is returned without recharging, as follows:  0%–20% remaining charge: $50 21%–%50 remaining charge: $20 51%–80% remaining charge: $10

Question 8

Can I drive your Tesla out of state?

Accepted Answer

YES!  You are welcome to go anywhere you wish within the Continental United States.  Make sure you plan your charging stops when you plan your trip!

Question 9

Is there a Toll Pass in the vehicle?

Accepted Answer

Yes.  All our Teslas have a PikePass.  Feel free to use toll roads as needed.  When you return the vehicle, we will calculate your tolls and send you a reimbursement request.

Question 10

Can I charge at any EV Charging Station?

Accepted Answer

In addition to the Tesla Supercharger and the network of Tesla Destination Chargers, you may also charge at any non-Tesla charging station (such as EVgo, Frances Energy, and others), but you will need to use a special charging adapter.  All our vehicles are equipped with the following adapters at no additional cost: Regular wall adapter (NEMA 5-15) 4-prong dryer plug adapter (NEMA 14-30)  3-prong dryer plug adapter (NEMA 10-30) 4-prong oven plug adapter (NEMA 14-50) SAE J1772 charging adapter  We also have the following adapters available for $25/ per trip: CHAdeMO CCS  Most non-Tesla charging stations will require either a J1772, or a CHAdeMO, or a CCS adapter.

Question 11

How do I pay for charging?

Accepted Answer

If you charge the vehicle at a Tesla Supercharger, you do not need to present a form of payment at the Supercharger station.  Supercharging fees are automatically charged to our Tesla account.  At the end of your trip, we will add up all the supercharger fees you incurred during your trip, and send you a reimbursement request.  If you charge the vehicle at a Tesla network Destination Charger or at home using the mobile connector, there will be no payment required.  If you charge the vehicle at a non-Tesla charging station, you will need to present payment at the charging station, depending on the respective provider for that station.

Question 12

How long does it take to charge a Tesla?

Accepted Answer

If you are charging at a Tesla Supercharger, it really depends on how low the battery is and how far of a distance you need to go before your next stop. Most of the time it will be 15-20 minutes or less.  If you are going really far between superchargers, it could be up to 45-50 minutes.  NOTE:  You do not need to wait in the car while it is charging.  Most Tesla Supercharger destinations are located next to some type of attraction (restaurants, convenience stores, hotels, shopping malls, etc.).  However, please take a note of the estimated charge time that will be shown on the car's touchscreen when you start charging, and keep an eye on the time.  "Idle Fees" will be applied if the car is left plugged in after it has completed charging.  If you are charging at a Tesla Destination Charger or at home, it will be a bit slower.  Please check out our "Charging Guide" for more information.

Question 13

Do your Teslas have "Full Self Driving"?

Accepted Answer

YES!  All our vehicles have the features described at this link: https://www.tesla.com/support/autopilot under the Full Self-Driving Capability heading.